Refund Policy

This English translation is for reference. If it differs from the Korean version, the Korean version prevails.

Ubis Customs Service (hereinafter "Ubis") sets out the following standards for cancellation and refund of Licensed Customs Broker fees and advance payments. These standards apply regardless of the payment method, such as bank transfer or card.

Article 1 (Scope)

(1) This policy applies to the following amounts billed by Ubis.

1. Licensed Customs Broker fees: fees for work Ubis performs on your behalf, such as import and export declarations, requirement applications, inspection support and code issuance, plus the value-added tax (VAT) on them (billed on the basis of Pricing)
2. Advance payments: taxes assessed by customs, such as customs duties and value-added tax (VAT), and costs Ubis pays to agencies and companies on your behalf, such as warehouse charges, freight and inspection agency fees

(2) Under Article 11 of the Licensed Customs Broker Act, Licensed Customs Broker fees are received as remuneration for the work requested, and no money or goods are received under any other name.

Article 2 (Start of Work)

(1) Work begins on the day documents are received. The time a declaration or application is transmitted to customs is the start of work.

(2) Work ends with acceptance, approval or issuance by customs. The processing time for each service is as stated in each service guide under Services.

Article 3 (Cancellation and Refund of Licensed Customs Broker Fees)

(1) Licensed customs broker fees are not refunded once a declaration has been filed with customs. If you cancel a request before filing, fees are charged as follows.

(2) If, after filing with customs, a declaration is withdrawn or amended at your request, the fee for that work is billed separately on the basis of Pricing.

(3) Notwithstanding paragraph (1), the following amounts are refunded even after filing with customs.

1. The same invoice was paid 2 or more times, or more than the billed amount was paid: the excess amount
2. A declaration contains an error attributable to Ubis and must be amended, withdrawn or filed again: the fee for that amendment, withdrawal or new filing
3. Work cannot be completed for a reason attributable to Ubis: the fee for the work not completed

(4) If you suffer a loss, such as additional tax, due to the intent or negligence of Ubis, Ubis compensates you through the liability insurance or other measures taken under Article 16 of the Licensed Customs Broker Act.

Article 4 (Refund of Advance Payments)

(1) Advance payments received but not yet paid to an agency or company are refunded in full.

(2) Ubis cannot return taxes already paid. If taxes were paid in error or overpaid, the head of customs refunds them to the taxpayer as a customs refund under Article 46 of the Customs Act. Ubis handles the applications needed for the refund, such as an application for rectification.

(3) Costs already paid, such as warehouse charges, freight and inspection agency fees, follow the refund rules of that agency or company. Any amount refunded to Ubis is returned to you within 3 business days of receipt.

Article 5 (Refund Method and Period)

(1) Refunds are made within 3 business days from the day the reason for the refund is confirmed.

(2) Amounts paid by card are refunded by cancelling the payment. If only part of the amount is refunded, only that part is cancelled. Depending on the card company, it may take 3 to 7 business days for the cancellation to appear on your statement.

(3) Amounts paid by bank transfer are refunded to the account you provide.

(4) If an amount for which a tax invoice was issued is refunded, an amended tax invoice is issued.

Article 6 (Requesting Cancellation and Refund)

(1) You may request cancellation or a refund by phone at +82 2-472-7048 or by email at [email protected].

(2) Please include the following when you make a request.

1. Client company name or name, and contact details
2. Invoice number, or B/L number and declaration number
3. Payment date, payment method and amount paid
4. Reason for cancellation or refund
5. For a bank transfer refund, the account to receive it

Article 7 (Dispute Resolution)

(1) Complaints about refunds are received at the contacts in Article 6, and you will be informed of the result or progress within 3 business days of receipt.

(2) If no agreement is reached with Ubis, you may apply for consultation or mediation to the Korea Consumer Agency (1372, dial within Korea, www.kca.go.kr) or the E-Commerce Mediation Committee (1661-5714, www.ecmc.or.kr).

Article 8 (Effective Date)

This Refund Policy is effective from November 5, 2026.